The Ultimate Guide To Your TraceTogether Token

If you are confused about something regarding your TraceTogether token, you’ve come to the right place!

Here are the answers to 13 questions you may have about the TraceTogether token:

Is it compulsory to collect TraceTogether token?

It is not mandatory to collect the TraceTogether token, as you can either use the TraceTogether app or token when you are outside. The token will be issued to you if you want to have one.

The TraceTogether token was created to cater to Singaporeans who either:

1. Do not have a smartphone, or
2. Have a phone which is unable to support the TraceTogether app

You are not required to collect the token, especially if you are already using the app to check into a venue.

Is the TraceTogether token free?

The TraceTogether token is free to collect. If your token is faulty or out of battery, you are able to receive a free replacement. The first replacement for a lost token is free. However, you will need to pay a $9 fee for each subsequent replacement.

Who can collect a TraceTogether token?

If you are a Singapore resident or a pass holder, you will be able to collect the TraceTogether token at a Community Centre.

To collect the TraceTogether token, you will need to present your ID to the staff. This allows them to tag the token to you.

Can foreigners collect the TraceTogether token?

If you are a foreigner and are holding a valid work pass in Singapore, you will be able to collect the TraceTogether token.

Can I collect the TraceTogether token on someone’s behalf?

You are able to collect the TraceTogether token on the behalf of your friends or family. You will need to bring along their ID to facilitate the tagging of the token to each individual.

You can only collect the TraceTogether token for your family and friends if you have their ID with you. This allows the community centre to tag the token to your family member or friend.

Can I collect my TraceTogether token at any community centre?

You are able to collect your TraceTogether token at any community centre that supports the distribution of the tokens. You can visit the TokenGoWhere portal to view the nearest location to collect your token.

How do I wear the TraceTogether token?

You can wear the TraceTogether token by placing it in your pocket or hanging it around your neck with the strap that is provided. The token should be with you at all times to make contact tracing as accurate as possible.

The TraceTogether token is rather lightweight, so it makes it very portable for you to carry it around!

Do I need the TraceTogether token if I already have the app?

You can use either the TraceTogether app or token. Both of them serve the same function of transmitting and collecting Bluetooth proximity data, so you do not need to use both devices at the same time.

There are certain venues that allow for TraceTogether-only SafeEntry check-in. You can use either the token or the app to check into these venues.

The main difference between the app and the token is that the app has an interface that allows you to perform functions, such as checking your SafeEntry history

Apart from that, both the app and the token use Bluetooth proximity data. This will help MOH to determine if you were in close proximity with a COVID-19 case.

Do I need the TraceTogether token to watch a movie in the cinema?

Cinemas are one of the venues which require a TraceTogether-only SafeEntry check-in. You are required to check into the cinema using either the TraceTogether token or app before you can watch a movie.

Do I still need to do a SafeEntry check-in if I’m already carrying the TraceTogether token?

You will need to do a SafeEntry check-in, even if you have the TraceTogether token. SafeEntry helps to keep a log of the places that you’ve visited for contact tracing purposes, while TraceTogether determines the people you’ve been in close contact with.

SafeEntry and TraceTogether are 2 different technologies which need to work together to help MOH’s contact tracing efforts.

TraceTogether does not track your location, and can only determine who you have been in close contact with.

As such, this is why SafeEntry is still needed to log the locations you’ve visited!

Can the TraceTogether token be used for SafeEntry?

You can use the TraceTogether token to perform a SafeEntry check-in. This is done by presenting the token’s QR code to the staff to scan it. Alternatively, you can bring your token within the proximity of the SafeEntry Gateway device if that option is provided.

Can the TraceTogether token be switched off?

The TraceTogether token is unable to be switched off after activating it. The token is powered by a non-rechargeable battery, that is expected to last around 4-6 months before you need to replace it.

To activate the TraceTogether token, you will need to pull the tag below.

After pulling this tag, you will activate the battery inside the token. This battery is expected to last around 4-6 months before you need to replace it.

However, the token’s battery is non-rechargeable, and there is no ‘off’ switch on the token too.

Why does my TraceTogether token keep blinking?

If your TraceTogether token has a red blinking light, the battery in your token is running low. You will need to obtain a replacement at the nearest community centre that carries out the token distribution exercise.

When the TraceTogether token is working properly, you should see a green blinking light every minute.

If you see a red blinking light instead, this means that your token’s battery is running low. When there is no light at all, it means that your token’s battery has run flat.

In either scenario, you will need to obtain a replacement from the nearest community centre.

You can go to the TokenGoWhere website to view which community centres have available stock of the tokens.

You can either replace your token at a community centre or a replacement booth. Some of the venues have different collection times, so that’s something you’ll need to take note of!

It would be best if you check if the venue still has stock before heading there!

What happens if I lose my TraceTogether token?

If you lose your TraceTogether token, you will need to head down to a community centre for the replacement. The first replacement is free, but you will need to pay $9 replacement fee for every subsequent replacement.

When you lose your token for the first time, you will be able to receive your replacement for free.

You can use the TokenGoWhere website to find the nearest locations where you can replace your token.

For this case, you can only go to a community centre, and not the replacement booths!

If you lose the token for a second time onwards, you will need to pay a $9 replacement fee.

How can I tell if my TraceTogether token is mine?

You can identify the person to whom a TraceTogether token is tagged to by scanning the QR code on the token. This will show a code that you can inform the TraceTogether hotline (6973 6511). Alternatively, you can use the scan QR function on the TokenGoWhere website.

When you collect the tokens for yourself and your family members, you may mix them up!

However, you do not need to worry.

You can call the TraceTogether hotline (6973 6511), and they will help you to check who the token belongs to.

The hotline can be found at the front of the token too.

After calling the hotline, the service staff will ask you to scan the QR code on your token. This should show up as a code, as seen below.

By giving the person on the hotline your code, they will be able to see who the token is tagged to!

Another way you can use the ‘Scan QR’ function on the TokenGoWhere website.

You will need to scroll down until you see the Token Information feature.

This allows you to scan the QR code on your TraceTogether token.

After scanning the QR code, it will show you who the token is tagged to.

What is the TraceTogether token called in Chinese?

The TraceTogether token is referred to as ‘TraceTogether 携手防疫器‘ in Chinese.

This was being mentioned in the TraceTogether token video below:

Conclusion

The TraceTogether token may be something that you may need to use for quite a while until the COVID-19 pandemic is over.

Hopefully, this guide has helped you to know more about your token!

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