Are you sick of waiting for your turn in the polyclinic? I bet most of you are but it seems to be a standard rite of passage. Affordable dental visits, consultations with doctors or simply wound care for the injury from partying too hard (totally not me), you name it, they probably have it.
You simply book a polyclinic appointment using the HealthHub app, HealthHub’s website or the Health Buddy app (for polyclinics under SingHealth).
1. Range of Services offered by Polyclinics
2. Booking via the HealthHub app
3. Booking via the HealthHub’s website
4. Booking via the Health Buddy App
4. Booking without SingPass
Range of Services offered by Polyclinics
Polyclinics actually offer quite a wide range of services. Aside from the acute medical care and the pharmacy services that we are familiar with, they also provide basic diagnostic services and vaccination services. Some polyclinics even offer dental and physiotherapy services. You can find out the details of the services offered by polyclinics in the NHG, NUHS and SingHealth.
The following polyclinics offer dental services:
| NHG | AMK Geylang Hougang Toa Payoh Woodlands |
| NUHS | Jurong Queenstown |
| SingHealth | Bedok Punggol Tampines |
Booking via the HealthHub app
Step 1
After logging into your HealthHub app, either click the calendar icon in the footer or the “Appointments” tab in the sidebar.
Step 2
Select the profile that you wish to make the appointment for. If you have previously linked yourself as a caregiver, you would be able to make appointments for them.
Step 3
Select the cluster that the polyclinic belongs to, before selecting the polyclinic that you wish to go to
Step 4
Select the type of services that you wish to receive. For NHG and NUHS, you will be able to see the different types like this but for SingHealth, you would be only book doctors’ consultations.
Step 5
Choose the date that you wish to have your appointment. For dental appointments, they would select the next available date. Thus, if you have no results, you might want to try looking at a later date.
For consultations, you may only book them on the same day for polyclinics in the NHG and NUHS clusters. However, you may book a month in advance for those in the SingHealth cluster.
And you are done! It’s really that easy!
Booking via the HealthHub’s website
Booking via the HealthHub website is vey similar to how it is been done via the HealthHub app.
Step 1
Select the profile that you wish to make the appointment for. If you have previously linked yourself as a caregiver, you would be able to make appointments for them.
Step 2
Select the cluster that the polyclinic belongs to, before selecting the polyclinic that you want to visit.
Step 3
Select the type of services that you wish to receive for the NHG and NUHS polyclinics.
Step 4
Choose the date that you wish to have your appointment.
And you are done now!
Booking via the Health Buddy App
If you still don’t know the difference between HealthHub and Health Buddy, perhaps you would want to read our previous post about it! In the case of booking appointments, Health Buddy can only be used for the polyclinics in the SingHealth cluster, namely:
1. Bedok Polyclinic
2. Bukit Merah Polyclinic
3. Geylang Polyclinic (in NHG now)
4. Marine Parade Polyclinic
5. Outram Polyclinic
6. Pasir Ris Polyclinic
7. Punggol Polyclinic
8. Sengkang Polyclinic
9. Tampines Polyclinic
Booking wise, it is rather similar to the HealthHub app.
Step 1
Log into the Health Buddy app using SingPass and click on the “Appointment” tab on the footer.
Step 2
Select the profile that you wish to book a new appointment for.
Step 3
Click on “SingHealth Polyclinics”, which will allow you to select the 9 polyclinics that are available for booking
Step 4
Select the doctor consultation slot that you want. Please note that for other services like dental appointments, you would need to submit a request here instead.
And you are done!
Booking without SingPass
Many of our readers have provided feedback that many of their family members do not have SingPass set up properly.
For these cases, here’s how you can book a polyclinic appointment without SingPass:
Step 1: Determine the cluster that the particular polyclinic belongs to
Step 2: Call the call centre
Here are some of the contact numbers you can use, depending on the polyclinic that you wish to go to:
National University Health Systems (NUHS)
1. Bukit Batok Polyclinic
2. Choa Chu Kang Polyclinic
3. Clementi Polyclinic
4. Jurong Polyclinic
5. Pioneer Polyclinic
6. Queenstown Polyclinic
Contact Number
6663 6847
Operating Hours
Mondays to Fridays: 8:00am to 5:30pm
Saturdays:
8:00am to 12:30pm
Closed on Sundays and Public Holidays
National Healthcare Group (NHG)
1. Ang Mo Kio Polyclinc
2. Geylang Polyclinc
3. Hougang Polyclinic
4. Toa Payoh Polyclinic
5. Woodlands Polyclinic
6. Yishun Polyclinic
Contact Number
6355 3000
Operating Hours
Mondays to Fridays:
8:00am to 4.30pm
Saturdays:
8:00am to 12.30pm
Closed on Sundays and Public Holidays
1. Bedok Polyclinic
2. Bukit Merah Polyclinic
3. Marine Parade Polyclinic
4. Outram Polyclinic
5. Pasir Ris Polyclinic
6. Punggol Polyclinic
7. Sengkang Polyclinic
8. Tampines Polyclinic
Contact Number
Tel: 6643 6969
Operating Hours are not indicated on their website.
Can I go to the polyclinic without booking an appointment?
It is possible for you to walk into the polyclinic without booking an appointment. However, you may experience a longer waiting time, as priority will be given to patients who have pre-booked their appointments before going to the polyclinic.
Can I make an appointment at the Polyclinic for my parents?
It is possible for you to make an appointment for your parents via the HealthHub app. Your parents will need to add you as a caregiver first before you are able to book appointments for them.
Conclusion
Finally, booking a polyclinic appointment can be done via 1 platform, making this a much more efficient and convenient process for us. Except for those who stay in the East and have the option of Health Buddy, HealthHub being the only option is a good thing, especially now it allows us to book dental appointments directly. I definitely would not miss accessing the individual sector’s website or calling the staff for rescheduling.
For the Easties, I do see how Health Buddy can bring about value still. Like what I mentioned in my previous post on these 2 apps, if your parents have issues with SingPass, Health Buddy would be able to help since it uses a different method of linking accounts. Let’s hope that for dental appointments, we can book online by ourselves soon, just like the other sectors.
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